The Texas Department of Insurance’s Fraud Unit has installed a new case management system that is expected to speed up the processing of fraud reports and reduce the paperwork involved with these filings.
The system went online in August, and will help the fraud unit manage the 10,000 reports it receives every year, according to Sgt. Michael Lang.
One major benefit being touted from the use of the system is the automatic download of data from the National Crime Insurance Bureau and the National Association of Insurance Commissioners, which will expedite the processing of complaints and result in faster resolution of cases.
Further, Lang said the database and data mining capabilities of the software, which allows it to cross reference information from various sources, is seen to cut intake processing times in half, and put cases in the hands of investigators much faster.